Technical Support Specialist (m/d/w)

HOW full-time

WHERE Munich (hybrid)

WHEN we need you now!

Apply now
Marketing Manager

What sets you apart

– You have a Bachelor’s degree in Computer Science, Information Technology, or a related field
– You have an extensive experience in technical support or a similar role, demonstrating proactive and positive approach to assisting clients
– You are proficient in SQL query debugging, error log analysis, and configuring SSO connections, with a strong problem-solving mindset.
– You are familiar with creating and managing bug tickets in Jira or similar systems, ensuring accurate documentation and tracking of issues.
– You have an exceptional communication and interpersonal skills, with a knack for simplifying technical concepts and fostering positive client relationships
– You have a passion for delivering exceptional customer service and exceeding client expectations at every opportunity.
– You thrive in a fast-paced environment and adapt quickly to changing priorities and client needs.
– You are committed to continuous learning and self-improvement, staying updated on new technologies and best practices.
– You are flexible to occasionally work outside regular business hours to address urgent client needs or project deadlines.

Your responsibilities

Comprehensive Technical Support
– Serve as a trusted advisor to our clients, offering guidance on product functionalities and assisting with simple tasks such as data copying or importing.
– Provide timely and effective resolution to technical issues, leveraging your expertise in debugging SQL queries and configuring SSO connections.
– Proactively engage with clients to understand their needs and ensure they get the most out of our products and services.

 

Error Log Analysis and Bug Resolution
– Analyse error logs with a keen eye to identify underlying issues and trends, contributing to proactive bug resolution and system optimization efforts.
– Create detailed bug tickets in Jira with comprehensive information, facilitating seamless collaboration with development and QA teams for efficient issue resolution.

 

Client Education and Assistance
– Educate clients on our products’ functionalities, empowering them to leverage features effectively and independently.
– Assist clients with simple tasks such as data copying or importing, fostering their confidence and autonomy in using our solutions.

 

Clear and Positive Communication
– Communicate with clients in a clear, positive, and empathetic manner, ensuring they feel supported and valued throughout their interactions with us.
– Maintain proactive communication channels, providing timely updates on issue resolution progress and sharing insights to enhance clients’ experiences.

This is what we do

We develop and license software for innovation management. With our software, we enable companies and their innovation departments to involve employees (innosabi idea), customers (innosabi community) and external experts (innosabi partner) in their innovation processes. This allows to specifically address a large amount of people in a short period of time.
We already have a very comprehensive standard product, where the corporate identity can be adapted to the customer. Our customers can use just one feature or the entire range of features and thus synergies.

Since the beginning of 2021, we have been part of the French Questel Group. Together, we are pursuing our vision worldwide. To do this, we are always on the lookout for talents like you.

 

Did you know?
Questel also offers products under the innosabi brand to identify innovation potential (innosabi insight), to find and connect startups (innosabi startup), and to enable knowledge sharing (innosabi tech).

Learn more about us

Your benefits

work-life balance

home office / hybrid office

flexible working hours

best team / teamspirit

ergonomic workplace in the office

possibility to try things out

personal onboarding

personal development plan

most modern hardware

corporate events

company pension plan

access to corporate benefits

Sounds good?

Then show us who you are and tell us more about your skills.
We are looking forward to your application including:
– CV
– Cover letter
– Certificates & references
– Date of entry
– Salary expectation
Apply now