Customer Success Manager (m/d/w)
WHERE Munich (hybrid)
WHEN we need you now!
What sets you apart
– You are fluent in German and English.
– You have experience working with brand image and promoting value through customer experience
– Project Management is no secret to you (deadline management, coordination of all stakeholders, budget controlling etc.)
– You like to communicate and foster positive business relationships
– Your written communication skills are excellent too
– You like working in Customer service and you are solution oriented
– You have a strong team spirit
– HTML knowledge is a plus
Your responsibilities
– Orchestrating the project follow-up (timeline, deliverables, training, costs, etc.)
– Onboarding and leading the design and implementation of new innovation platforms
– Monitoring existing innovation platforms and providing proactive support to help customers succeed with innosabi software
– Improving software features, usability and actionable innovation methods by passing on input from customer contact to the product and development team
– Providing technical support and reporting of software malfunctions
Client retention and sales support
– Leading meetings and regular phone calls with customers to make sure they stay satisfied
– Preparing and conducting kick-off appointments with new customers
– Executing trainings for new customers
– Identifying improvement potential for the customer in the use of the software and consult proactively
– Maintaining the relationship with the customers to strengthen the partnership and detect possible upsell / cross-sell opportunities
– Supporting in the sales process with technical and methodological know how
This is what we do
We already have a very comprehensive standard product, where the corporate identity can be adapted to the customer. Our customers can use just one feature or the entire range of features and thus synergies.
Since the beginning of 2021, we have been part of the French Questel Group. Together, we are pursuing our vision worldwide. To do this, we are always on the lookout for talents like you.
Did you know?
Questel also offers products under the innosabi brand to identify innovation potential (innosabi insight), to find and connect startups (innosabi startup), and to enable knowledge sharing (innosabi tech).
Your benefits
work-life balance
home office / hybrid office
flexible working hours
best team / teamspirit
ergonomic workplace in the office
possibility to try things out
personal onboarding
personal development plan
most modern hardware
corporate events
company pension plan
access to corporate benefits
Sounds good?
We are looking forward to your application including:
– CV
– Cover letter
– Certificates & references
– Date of entry
– Salary expectation